At Aarhus Laser Botox Filler ApS, customer satisfaction is our priority. However, due to the sensitive nature of our products and international regulatory standards, we maintain a strict Refunds and Returns Policy to ensure safety, compliance, and product integrity.
Due to the nature of medical and injectable products:
We do not accept returns of Botox, dermal fillers, or any other pharmaceutical or cosmetic injectable once they have been shipped and delivered.
This policy is in place to protect the sterility, quality, and safety of all items, in accordance with health and industry regulations.
Refunds are issued only under the following conditions:
Order Cancellation Before Shipping
You may request a full refund if the order is canceled before payment is confirmed or before dispatch.
Once an order has been processed and shipped, it can no longer be canceled or refunded.
Shipping Errors or Damaged Goods
If you receive the wrong product, or if the item arrives damaged or compromised, please contact us within 48 hours of delivery.
Include your order number, clear photos of the product, and a description of the issue.
If eligible, we will either resend the correct product or issue a partial/full refund, depending on the case.
We are not responsible for delays or issues caused by customs authorities or courier services in the recipient country.
Cold-chain products (e.g., Botox) are shipped under strict temperature controls. Once received, clients are responsible for proper storage. Refunds cannot be issued due to improper handling after delivery.
All refund requests are reviewed on a case-by-case basis and must follow our verification process.
If you believe your order qualifies for a refund or return, please contact our support team:
📧 Email: info@aarhuslaserbotox.com
📱 WhatsApp: +45 36 98 18 82
🌐 Website: www.aarhuslaserbotox.com
We’re here to assist you promptly and professionally.