🔁 Refunds & Returns Policy

At Aarhus Laser Botox Filler ApS, customer satisfaction is our priority. However, due to the sensitive nature of our products and international regulatory standards, we maintain a strict Refunds and Returns Policy to ensure safety, compliance, and product integrity.


📦 Returns

Due to the nature of medical and injectable products:

  • We do not accept returns of Botox, dermal fillers, or any other pharmaceutical or cosmetic injectable once they have been shipped and delivered.

  • This policy is in place to protect the sterility, quality, and safety of all items, in accordance with health and industry regulations.


💸 Refunds

Refunds are issued only under the following conditions:

  1. Order Cancellation Before Shipping

    • You may request a full refund if the order is canceled before payment is confirmed or before dispatch.

    • Once an order has been processed and shipped, it can no longer be canceled or refunded.

  2. Shipping Errors or Damaged Goods

    • If you receive the wrong product, or if the item arrives damaged or compromised, please contact us within 48 hours of delivery.

    • Include your order number, clear photos of the product, and a description of the issue.

    • If eligible, we will either resend the correct product or issue a partial/full refund, depending on the case.


❗ Important Notes

  • We are not responsible for delays or issues caused by customs authorities or courier services in the recipient country.

  • Cold-chain products (e.g., Botox) are shipped under strict temperature controls. Once received, clients are responsible for proper storage. Refunds cannot be issued due to improper handling after delivery.

  • All refund requests are reviewed on a case-by-case basis and must follow our verification process.


📞 Need Help?

If you believe your order qualifies for a refund or return, please contact our support team:

📧 Email: info@aarhuslaserbotox.com
📱 WhatsApp: +45 36 98 18 82
🌐 Website: www.aarhuslaserbotox.com

We’re here to assist you promptly and professionally.