🔁 Refunds & Returns Policy
At Aarhus Laser Botox Filler ApS, customer satisfaction is our priority. However, due to the sensitive nature of our products and international regulatory standards, we maintain a strict Refunds and Returns Policy to ensure safety, compliance, and product integrity.
📦 Returns
Due to the nature of medical and injectable products:
-
We do not accept returns of Botox, dermal fillers, or any other pharmaceutical or cosmetic injectable once they have been shipped and delivered.
-
This policy is in place to protect the sterility, quality, and safety of all items, in accordance with health and industry regulations.
💸 Refunds
Refunds are issued only under the following conditions:
-
Order Cancellation Before Shipping
-
You may request a full refund if the order is canceled before payment is confirmed or before dispatch.
-
Once an order has been processed and shipped, it can no longer be canceled or refunded.
-
-
Shipping Errors or Damaged Goods
-
If you receive the wrong product, or if the item arrives damaged or compromised, please contact us within 48 hours of delivery.
-
Include your order number, clear photos of the product, and a description of the issue.
-
If eligible, we will either resend the correct product or issue a partial/full refund, depending on the case.
-
❗ Important Notes
-
We are not responsible for delays or issues caused by customs authorities or courier services in the recipient country.
-
Cold-chain products (e.g., Botox) are shipped under strict temperature controls. Once received, clients are responsible for proper storage. Refunds cannot be issued due to improper handling after delivery.
-
All refund requests are reviewed on a case-by-case basis and must follow our verification process.
📞 Need Help?
If you believe your order qualifies for a refund or return, please contact our support team:
📧 Email: info@aarhuslaserbotox.com
📱 WhatsApp: +45 36 98 18 82
🌐 Website: www.aarhuslaserbotox.com
We’re here to assist you promptly and professionally.
